Setting Up Two-factor Authentication for the First Time
- Download a two-factor authentication application on your cell phone, tablet, or other portable device. We recommend using DUO Mobile, available in your app store for Android or iOS devices. DUO has a green icon with white letters.
- On your computer, navigate to the Sentri log in page. The link can be found on our website www.sccmha.org. Click on the purple box in the top right corner that says "Sentri & Providers". Enter your user name and password. If this is your first time logging in, your password will be the same as your user name. Be sure your caps lock isn't on as the password is case-sensitive and should be all lower-case.
- Open the DUO app on your phone or other portable device. You'll need to set up a new account for Sentri. Click the + button in the upper right corner to add an account, then choose the option "use QR code". Scan the QR code on the computer screen using the camera on your device. Once the camera is positioned correctly, it will automatically scan and add the account to DUO. We recommend keeping the default name: Sentri.
- It may ask you if you want to enable backup by entering a password. You can skip this step if you want, otherwise you can enter a password.
- Click "show pass code" to reveal a 6 digit pass code that you will enter in Sentri.
- On your computer, navigate to the next screen and enter the pass code from DUO. You should get the message "you have successfully completed two-factor authentication...".
*SCCMHA employees will only need to enter the code initially at work, and then each time they need to log in while working off site. Non-SCCMHA providers with portal access will need to enter the pass code each time they log in.
Wrong Code Error
If Sentri fails to accept the 6 digit code, you may need our staff to perform a reset. For help with this, call all our help desk at 989-797-3577 or submit a new ticket. It's important to remember that the pass code is linked to your device, not your person (email or backup password). For example, if you get a new phone, you will always need to contact the help desk to reset your two-factor credentials, and you'll need to perform the setup process over again.